FAQ

WHAT ARE THE BENEFITS AND FEATURES?

TRANSFAST.com is the ideal way for you to send a money transfer online worldwide. From the comfort of your home or office, you will enjoy the following:

  • High Locked-in Online Exchange Rates: We pass on our great rates directly to you, so your recipient gets more with each transfer.
  • Low Transfer Fees: We have some of the lowest transfer fees online.
  • Guaranteed Security & Privacy: Our site uses Symantec Website Security Solutions, which includes industry-leading SSL, certificate management, vulnerability assessment and malware scanning.
  • 100% Money Back Guarantee: If your online money transfer is not completed or delivered after you have funded the transaction, you may request a cancellation of the transaction and you will be refunded your payment in full.
  • Choice in Payment Options: You can pay by using your validated bank account, or by credit or debit card.
  • 24/7 Phone & Online support: We are here 24/7/365 and can be reached by phone, email, or online web chat.

HOW DOES TRANSFAST.com WORK?

We have made sending money with TRANSFAST.com easy and secure. Create your free, secure account and start transferring right away.

  • Enter Transfer Details: Choose the country and amount you’ll send, choose how you want the recipient to receive the money, and select how you are paying.
  • Select Pick-Up Method: Provide further details on how the recipient will receive their money. For deposits, we'll ask for either their bank account information, or where they’d like to their pick-up cash.
  • Choose Your Payment Option: You can choose to pay from your bank account, or with your debit or credit card.
  • Confirm the Transfer: Verify the information, click "Submit" and the transfer is on its way.

TRANSFAST.com keeps your security a top priority. Speed of money transfer service is subject to many factors, including: Approval by the TRANSFAST account security team and our anti-fraud verification systems. Funds availability from the Senders checking, credit or debit card account. Banking hours and banking system availability (weekends, holidays, etc.) in the recipient country. Receiving agent hours of operation, and accuracy of Recipient payout information. We understand that each and every transfer is important, that's why you can have peace of mind knowing that your money is safe & secure with TRANSFAST. We do provide your account with 24/7 account and transaction monitoring, so you rest assured that your personal information, financial details and your money are protected. We follow the highest compliance and safety standards, so you don't have to worry about transferring money online.

DOES TRANSFAST HAVE A MOBILE APP?

Yes, we have a mobile App for iOS.  You can download it from the App Store. (Android will be launching soon).
Download TRANSFAST Mobile App

DOES THE APP COST ANYTHING?

No the App is free to download.

DO YOU HAVE AN APP FOR ANDROID?

Not just yet. It's in development and testing and will be available shortly.

I HAVE A TRANSFAST.com ACCOUNT. CAN I STILL USE THE APP?

Yes, the App is completely synched to your TRANSFAST.com account. Any past transactions will be available on both the App and the TRANSFAST website.

DO I NEED A TRANSFAST.com ACCOUNT TO USE THE APP?

Our App was built to allow you to safely and easily manage all of your transfers directly from your mobile device, but it automatically links to your account at TRANSFAST.com. Either way you choose to access it, you'll get the same great features, fast transfers and a great exchange rate.

HOW DO I CREATE A NEW ACCOUNT IN THE APP?

Simply click the "Create an Account" button on the home screen.

WHY CAN'T I FIND MY STATE?

As a money transfer company, federal law requires that you be a resident of a state or province that we have a license to operate. If your state or province is not on the list, it means we currently do not have a license for that state. If you would like your state added, please let us know at customersupport@transfast.com.

HOW DOES THE 'QUICK SEND' FEATURE WORK IN THE APP?

The “Quick Send” feature has a 'slide' function that makes it easy to send to previous recipients. Simply tap the previous transaction to open it, verify information, then edit the “send amount” if you want. Tap to close the transaction, and slide the circle from left to right.  Your transfer will be on its way. We'll send a confirmation receipt to your registered email.

WHAT DO THE 'SCAN ID' and 'SCAN CARD' OPTIONS DO IN THE APP?

We've included a 'SCAN' feature to make the process of setting up your account easy. The 'SCAN' feature automatically captures information from a scanned image of your ID or credit/debit card. This feature means you won’t have to spend time inputting details yourself.

CAN I ADD A PHOTO IN PLACE OF THE INITIALS FOR EACH RECIPIENT?

Yes, simply click the "New/Edit Transfer" tab, press the circle you'd like to change, and either select a photo from your library, or take a new photo. Adding a photo helps you recognize your recipients more easily, and makes sending money more personal and fun.

CAN I CANCEL A TRANSACTION IN THE APP?

We currently do not support cancellations on the App. If you need to cancel, please contact customer support at customersupport@transfast.com or 888-973-6383.

HOW DO I GET A TRANSFAST ACCOUNT?

Enrollment is fast and secure when completing our secure online enrollment form. Once you're done, we will do a few things validate the account:
  • For your safety and security, we may ask you to send in documents to help us verify your identity and residence.
  • If funding the transfer by a bank account, we will first try to validate you as the owner. We do this electronically, or by sending two small cash amounts to your bank account to ensure it is open and valid.
  • Once we’ve verified this information, you will be able to transact on your account.

Note: There may be additional verification requirements based on the amount and frequency of your transfers. Our Account Security Team may contact you by phone or email if there is ever a question or concern about a transfer.

Sign up here.

WHAT DOES IT COST TO ENROLL?

Enrollment is free, and there are no obligations to open an account.

WHY DO YOU ASK MY PERSONAL DETAILS?

We require a certain information, including a current street address to verify you as the account owner, and to protect your identity and for the security of your account. To qualify for TRANSFAST.com account, you must have a verifiable address in the US or Canada.

I FORGOT MY PASSWORD

Resetting your password is simple.  From the log in screen, select “Forgot My Password”. We'll send you instructions to your registered email address with instructions on how to reset your password.

I LOCKED MYSELF OUT OF MY ONLINE ACCOUNT

If you are having trouble logging in to your account, please contact us at 1-888-973-6383.

FEES AND LIMITS?

The transaction fee varies based on a number of factors, including where you are transferring money from and to; how much you are transferring; and the payment and delivery methods you select.

Accounts are established with a $2950.00 limit. Limit increases are based on your account history, sending needs and ability to fund the transaction. Additional identification and documentation may be required. You can send your request to csronline@transfast.com.

If we are unable to collect funds from your funding source (Non-Sufficient Funds), we may charge a $10.00 NSF Fee. Please see User Agreement for details.

HOW DO I INCREASE MY SENDING LIMIT?

Your sending limits are based on your transaction history. With more successful transactions, your opportunity for higher limits may increase. You may submit a request for an increase to csronline@transfast.com. Please note that our account security team may require additional documentation before granting an increase, or allowing you to utilize an increase.

HOW IS THE EXCHANGE RATE DETERMINED?

While exchange rates are based on world currency markets, and can fluctuate and change throughout the day, we will set our rate in the morning (at approximately 9:30 am EST, Monday - Friday). We search the rates of our closest competitors and do our best to beat them - offering you our High Locked-in Online Exchange Rates. While the rate may change throughout the day, we guarantee the rate you see when you make your transaction is the locked-in rate you will receive for your transaction.

WHAT ARE MY PAYMENT OPTIONS?

You have a few options for funding your transfers.

Bank Account: (Most cost effective) You can pay using your US or Canadian bank account. Once we've validated the account online, or by confirming two small deposits that we make to the account, you will be able to use the bank account for transfers.

Credit/Debit Card: You can also use pay with your credit or debit card. (Note - due to a system update, we are currently not accepting new credit/debit cards online; but you can add them using our mobile App which can be found at http://bit.ly/17fd9gd.

WHAT CURRENCIES CAN I USE TO PAY?

At this time, you may pay with US and Canadian dollars only.

HOW CAN MY RECIPIENT RECEIVE THEIR MONEY?

We offer a variety of ways for the recipient to receive their money. 

The most popular and convenient delivery methods are by:
Bank Deposit: With instant availability to many banks and in just a few hours to most.
Cash Pick Up: With over 300,000 pay points around the globe, there is surely a pickup partner or bank location near you.

In certain destinations, we also offer:
Home Delivery: Have money delivered right to your home or office.
Deposit to a Cash Card: Money can be deposited directly to your personal Cash Card.
Bill Payment: Select from a number of popular services and utility companies, and pay online using TRANSFAST.

HOW DO I EDIT MY PERSONAL DETAILS?

If using TRANSFAST.com:  Go to 'My Account' where you can access and change all of your account information. You can also get there by clicking on your name in the top right of the Dashboard screen.

If using the TRANSFAST Mobil App: Log in and click "Recent Transactions"

HOW DO I ADD A NEW BANK ACCOUNT?

To add a bank account for funding your transfers, log in to your account. Click on either your name, or the 'My Account' link to start. In your profile, you will click the "Bank Accounts" tab.

For your security and the safety of the account, we may require the bank account be validated before you can use it for transfers.  For this process, we may do it online, or will send two small deposits to the bank account. You will only see validated accounts in your payment options screen.

If we do make the two small deposits, you will need to come back to validate them. Log in to your account, click "My Account" > "Bank Accounts" > "Validate Bank Account".  Enter the two small deposit amounts, click "Submit" and if they match, you will be able to use the bank account for future transactions.

Please ensure there are sufficient funds available in the account prior to submitting your transfer request. We may hold a transaction, called 'clearing', while we get confirmation from your bank that funds are available before we release a transaction.

HOW DO I ADD A NEW CARD TO MY ACCOUNT?

To add a new card account, click on the 'My Account' link, then click the "Credit/Debit Cards" link. You can add or edit your card details here. Please be sure the card has not expired at the time you submit the transfer request.

CAN I SEND TO MORE THAN ONE PERSON?

Of course you can. You can send money to your own account back home, or to any family member, friend, or whomever you choose.

CAN I CHANGE MY RECIPIENT INFORMATION?

Yes, you can change or update your recipient's information each time you create a transaction. We understand that people move and they may need to get money sent to a different bank account or cash pick-up location. We are glad to be able to provide you this flexibility and allow you to make the changes you need.

How much does it cost to send money with TRANSFAST.com?

Our fees for sending money are some of the most competitive in the industry. The fees are dependent on the country you are sending too, the amount you wish to send, the funding source, and how the recipient is to receive the money. Please visit TRANSFAST.com for the current fees for your transaction. 

HOW DO WE GIVE A BETTER EXCHANGE RATE?

We are pleased to offer you our High Locked-in Online Exchange Rates and low transfer fees. By working with our special team of currency traders, we work to get some of the best exchange rates in the industry. We have chosen to pass those great rates on to our customers.

HOW CAN I VIEW TRANSACTIONS?

You have access to your transaction history 24/7 at TRANSFAST.com. Simply sign in to your account, and visit your "Dashboard".  There you will see your previous transactions, as well as make additional transfers - always with our High Locked-In Online Exchange Rates.

HOW LONG DOES IT TAKE TO PROCESS A TRANSFER?

PAYMENT METHOD*:

Pay with a Bank Account:
For existing accounts you've used to send from before, the transfer can happen almost instantly or within a few hours for qualified transaction.

For new accounts, and when adding or updating a bank account, we may validate that your account is open and and funds availability prior to releasing the transaction. We can do this online, or by sending two small deposits to the account. When this occurs, you'll need to validate the deposit amounts before we will release a transaction.

We may also wait for confirmation of funds, "clearing", before releasing the transaction. This usually takes 3 business days.

Funds are typically released sooner depending on your transaction history with us, and based on the method the money is to be received.

Pay with a Credit/Debit Card:
Funds are released on the same day, so your recipient is able to receive their money within minutes to just a few hours.

PAYOUT METHOD*:

Bank Deposit:  Immediate release or within one (1) day
Cash Pick Up:  Immediate release or within one (1) day
Home Delivery:  Same day to several days depending on distance (available in select markets)

*We keep your security a top priority. Speed of money transfer service is subject to many factors, including:

  • Approval by the TRANSFAST account security team and our anti-fraud verification systems.
  • Funds availability from the Senders checking, credit or debit card account.
  • Banking hours and banking system availability (weekends, holidays, etc.) in the recipient country.
  • Receiving agent hours of operation, and accuracy of Recipient payout information.

Why does TRANSFAST impose a limit on the amount I can send?

Limits are set to protect our customers from fraudulent use of accounts. All accounts start with a 30-day spending limit is $2950 limit. If you need a limit increase, you can contact us and we can evaluate your request. We may require additional documents to do so. Please contact our Customer Service Team for more details.

WHY WAS MY TRANSFER NOT PROCESSED?

There are a variety of factors that may cause the delay or cancellation of a transaction. If our Account Security Team ever has a question about a transfer or need to verify any information, they will attempt to contact your via telephone and email. To protect the security of your account and your financial information, they may cancel a transaction if they have not heard back from you.

WHY ARE MY TRANSACTIONS DELAYED?

While it is our intent to process transactions as quickly as possible, we keep your security a top priority. Certain transactions may be held for review and verification by our Account Security team. Speed of money transfer service is subject to many factors, including:
  • Approval by the TRANSFAST account security team and our anti-fraud verification systems.
  • Funds availability from the Senders checking, credit or debit card account.
  • Banking hours and banking system availability (weekends, holidays, etc.) in the recipient country.
  • Receiving agent hours of operation, and accuracy of Recipient payout information.