WHAT ARE THE BENEFITS AND FEATURES?
TRANSFAST.com is the ideal way for you to send a money transfer online worldwide. From the comfort of your home or office, you will enjoy the following:
HOW DOES TRANSFAST.com WORK?
We have made sending money with TRANSFAST.com easy and secure. Create your free, secure account and start transferring right away.
TRANSFAST.com keeps your security a top priority. Speed of money transfer service is subject to many factors, including:
Approval by the TRANSFAST account security team and our anti-fraud verification systems.
Funds availability from the Senders checking, credit or debit card account.
Banking hours and banking system availability (weekends, holidays, etc.) in the recipient country.
Receiving agent hours of operation, and accuracy of Recipient payout information.
We understand that each and every transfer is important, that's why you can have peace of mind knowing that your money is safe & secure with TRANSFAST. We do provide your account with 24/7 account and transaction monitoring, so you rest assured that your personal information, financial details and your money are protected. We follow the highest compliance and safety standards, so you don't have to worry about transferring money online.
I FORGOT MY PASSWORD
I LOCKED MYSELF OUT OF MY ONLINE ACCOUNT
DOES TRANSFAST HAVE A MOBILE APP?
Yes, we have a mobile App for iOS. You can download it from the App Store.
We also have an Android App, located on Google play store.
DOES THE APP COST ANYTHING?
No the App is free to download.
I HAVE A TRANSFAST.com ACCOUNT. CAN I STILL USE THE APP?
Yes, the App is completely synched to your TRANSFAST.com account. Any past transactions will be available on both the App and the TRANSFAST website.
DO I NEED A TRANSFAST.com ACCOUNT TO USE THE APP?
Our App was built to allow you to safely and easily manage all of your transfers directly from your mobile device, but it automatically links to your account at TRANSFAST.com. Either way you choose to access it, you'll get the same great features, fast transfers and a great exchange rate.
CAN I ADD A PHOTO IN PLACE OF THE INITIALS FOR EACH RECIPIENT?
Yes, simply click the "New/Edit Transfer" tab, press the circle you'd like to change, and either select a photo from your library, or take a new photo. Adding a photo helps you recognize your recipients more easily, and makes sending money more personal and fun.
HOW DO I CREATE A NEW ACCOUNT IN THE APP?
Simply click the "Create an Account" button on the home screen.
CAN I HAVE MORE THAN ONE ACCOUNT
WHY CAN'T I FIND MY STATE?
HOW DOES THE 'QUICK SEND' FEATURE WORK IN THE APP?
The “Quick Send” feature has a 'slide' function that makes it easy to send to previous recipients. Simply tap the previous transaction to open it, verify information, then edit the “send amount” if you want. Tap to close the transaction, and slide the circle from left to right. Your transfer will be on its way. We'll send a confirmation receipt to your registered email.
WHAT DO THE 'SCAN ID' and 'SCAN CARD' OPTIONS DO IN THE APP?
We've included a 'SCAN' feature to make the process of setting up your account easy. The 'SCAN' feature automatically captures information from a scanned image of your ID or debit/credit card. This feature means you won’t have to spend time inputting details yourself.
MY PHOTO ID UPLOAD WAS UNSUCCESSFUL
For this problem in sending your ID, please use the following link to upload your ID:
When uploading your ID make sure of the following:
WHAT DOES IT COST TO ENROLL?
WHY DO YOU NEED MY GOVERNMENT ID OR PROOF OF ADDRESS
WHY DO YOU NEED MY FULL SOCIAL SECURITY NUMBER
FEES AND LIMITS?
The transaction fee varies based on a number of factors, including where you are transferring money from and to; how much you are transferring; and the payment and delivery methods you select.
Accounts are established with a $10,000 per month sending limit.
• For Canada customers – any of the following:
– Social Insurance Number (SIN)
- Canadian Passport (PPT)
• If you are not a US or Canadian citizen, you will be required to submit:
- Valid Foreign Issued Passport
Once sufficient documentation is submitted, it will be kept on file for future transactions. If you identification expires, or our account security and compliance team needs an updated version of documentation, we may hold your transaction until information is supplied.
CAN I CANCEL A TRANSACTION IN THE APP OR ON THE WEBSITE?
We currently do not support cancellations on the App or the website. If you need to
cancel, please contact customer support at email@example.com
WHAT WILL HAPPEN IS MY FUNDING SOURCE DOES NOT HAVE SUFFICIENT BALANCE
WHAT IS THE DIFFERENCE BETWEEN FASTRACK AND VALUE+
* To qualify for FASTRACK service, you must have successfully used our instant funding account validation, and pass our account security and transaction review process.
Delivery time is based on a qualified transaction that has been approved and released by our fraud and account security process. Timing of a transfer happens after we debit your checking account or debit/credit card. This may occur on the next business day after your transaction. Our transaction and account verification process may require us to speak with you, and may delay a transfer.
If the transaction does not qualify for FASTRACK, we will automatically convert your transaction to VALUE+. You will receive an email if your transaction has been switched to Value+ with the new (higher) exchange rate. You will have an opportunity to cancel if you no longer want the transfer to go through. If you do nothing, the transfer will be released in 3-5 business days. Business days are Monday-Friday and do not include Weekends, Holidays, Partner Banking holidays in the destination country.
If you cancel, a refund will also take between 5-7 business days. Business days are Monday-Friday and do not include Weekends, Holidays, Partner Banking holidays in the destination country.
HOW DO I INCREASE MY SENDING LIMIT?
HOW IS THE EXCHANGE RATE DETERMINED?
WHAT ARE MY PAYMENT OPTIONS?
WHAT CURRENCIES CAN I USE TO PAY?
HOW CAN MY RECIPIENT RECEIVE THEIR MONEY?
We offer a variety of ways for the recipient to receive their money.
The most popular and convenient delivery methods are by:
Bank Deposit: With instant availability to many banks and in just a few hours to most.
Cash Pick Up: With over 300,000 pay points around the globe, there is surely a pickup partner or bank location near you.
In certain destinations, we also offer:
Home Delivery: Have money delivered right to your home or office.
Deposit to a Cash Card: Money can be deposited directly to your personal Cash Card.
Bill Payment: Select from a number of popular services and utility companies, and pay online using TRANSFAST.
HOW DO I EDIT MY PERSONAL DETAILS?
You have an option to edit your Address and Phone number on the 'Account' page of your online account.
HOW DO I ADD A NEW BANK ACCOUNT?
To add a checking account for funding your transfers, log in to your account. Click on either your name, or the 'My Account' link to start. In your profile, you will click the "Bank Accounts" tab.
For your security and the safety of the account, we may require the bank account be validated before you can use it for transfers. For this process, we may do it online (Auto Verify), or will send two small deposits to the bank account (Manual Verify). You will only see validated accounts in your payment options screen.
If we do make the two small deposits, you will need to come back to validate them once they appear in your bank account. Log in to your account, click "My Account" > "Bank Accounts" > "Validate Bank Account". Enter the two small deposit amounts, click "Submit" and if they match, you will be able to use the checking account for future transactions.
Please ensure there are sufficient funds available in the account prior to submitting your transfer request. We may hold a transaction, called 'clearing', while we get confirmation from your bank that funds are available before we release a transaction.
HOW DO I ADD A NEW CARD TO MY ACCOUNT?
To add a new card account, click on the 'My Account' link, then click the "Credit/Debit Cards" link. You can add or edit your card details here. Please be sure the card has not expired at the time you submit the transfer request.
Note: Paying with a credit card may result in additional fees from card issuer.
WHY DO I RECEIVE A MESSAGE THAT MY PAYMENT SOURCE IS ALREADY IN USE
CAN I SEND TO MORE THAN ONE PERSON?
Of course you can. You can send money to your own account back home, or to any family member, friend, or whomever you choose.
CAN I CHANGE MY RECIPIENT INFORMATION?
While we don't allow changes once a transaction is submitted, you can change or update your recipient's information before you create a transaction. We understand that people move and they may need to get money sent to a different bank account or cash pick-up location. We are glad to be able to provide you this flexibility and allow you to make the changes you need.
How much does it cost to send money with TRANSFAST.com?
Our fees for sending money are some of the most competitive in the industry. The fees are dependent on the country you are sending too, the amount you wish to send, the funding source, and how the recipient is to receive the money. Please visit TRANSFAST.com for the current fees for your transaction.
HOW DO WE GIVE A BETTER EXCHANGE RATE?
We are pleased to offer you our High Locked-in Online Exchange Rates and low transfer fees. By working with our special team of currency traders, we work to get some of the best exchange rates in the industry. We have chosen to pass those great rates on to our customers.
HOW CAN I VIEW TRANSACTIONS?
You have access to your transaction history 24/7 at TRANSFAST.com. Simply sign in to your account, and visit your "Dashboard". There you will see your previous transactions, as well as make additional transfers - always with our High Locked-In Online Exchange Rates.
What does the "Status" mean:
Processing - Transaction is currently under review by our Account Security Team.
Available - Remittance is already available for cash pick-up and or transmitted to your recipients account.
Paid - Confirmed that the remittance has been picked up or deposited to your recipients account.
HOW LONG DOES IT TAKE TO PROCESS A TRANSFER?
Pay with a Bank Account:
For existing accounts you've used to send from before, the transfer can happen almost instantly or within a few hours for qualified transaction.
For new accounts, and when adding or updating a bank account, we may validate that your account is open and and funds availability prior to releasing the transaction. We can do this online, or by sending two small deposits to the account. When this occurs, you'll need to validate the deposit amounts before we will release a transaction.
We may also wait for confirmation of funds, "clearing", before releasing the transaction. This usually takes 3 business days.
Funds are typically released sooner depending on your transaction history with us, and based on the method the money is to be received.
Pay with a Debit/Credit Card:
Funds are released on the same day, so your recipient is able to receive their money within minutes to just a few hours.
Bank Deposit: Immediate release or within one (1) day
Cash Pick Up: Immediate release or within one (1) day
Home Delivery: Same day to several days depending on distance (available in select markets)
*We keep your security a top priority. Speed of money transfer service is subject to many factors, including:
HOW DO I FIND MY ROUTING NUMBER?
In order to withdraw funds from your U.S. checking account using the Federal ACH network, you will need to have two account details at hand; your ACH routing number and account number. These help Transfast withdraw funds from the right account. We do not accept Wire Numbers, and Savings Accounts.
Why does Transfast impose a limit on the amount I can send?
WHY WAS MY TRANSFER NOT PROCESSED?
WHEN CAN I EXPECT MY REFUND
Refunds or credits to the payers funding source may take between 5-7 business days from the time the refund or credit is issued.
WHY DOES IT TAKE THAT LONG FOR THE REFUND
It usually takes 5 – 7 business days to process the refund. When you initiate a transaction, we request the funds from your bank or card company. Once we request it, we need to be sure we receive it before we can issue a refund. If for any reason the funding source is unable to send us the funds, we’d end up issuing a refund for money we were not able to collect.
Once we’ve processed a refund, the US and Canadian clearing process is 4 business days, and may take 24 – 48 hours to reflect on the customer’s bank account. We also need to be considerate of national and bank holidays, and the time of transmissions. TRANSFAST will use its best efforts to ensure the timely processing of refunds.
WHY CAN YOU NOT STOP THE DEBIT REQUEST TO MY BANK
The ACH request from the Senders bank is typically done automatically at the time the transaction is submitted, or once any required account security and compliance validations are done. Once the ACH process request had been initiated, we unfortunately cannot reverse the request.
WHY ARE MY TRANSACTIONS DELAYED?
WHY MY RECIPIENT WAS DENIED FUNDS AT THE PICKUP LOCATION
If the recipient was declined at a valid pickup location, please email us at firstname.lastname@example.org
HOW DOES THE TRANSFAST SERVICE WORK FOR SENDING MONEY TO INDIA
Transfast can deposit Indian rupee in all commercial banks. Funds are credited same day via the NEFT/RTGS system, provided your remittance is approved by Transfast and processed before 1:00 pm in India.
You can deposit to NRE / NRO accounts. Our partners are strictly required to observe Reserve Bank of India (RBI) regulations, such as:
A. Only personal remittances shall be allowed. Donations/contribution to charitable institutions/trusts shall not be remitted through arrangement.
B. A cap of USD 2500 has been placed for cash pick up on individual transaction under the scheme. Amounts up to 50,000 INR - may be paid in cash. Any amount exceeding this limit shall be pain by means of cheque/D.D/P.O. etc. or credited directly to the beneficiary's account only.
C. Only remittances can be received by a single individual beneficiary under the scheme during the calendar year.
DO YOU HAVE A REFERRAL PROGRAM
At the moment, we are testing a new Referral Program with a select number of customers. While we complete the testing, the Referral program will not be available to everyone.
CLEAR COOKIES IF YOU GET AN ERROR MESSAGE
If you are getting an error message when accessing TRANSFAST.com, you may need to clear your cookies.
To learn how to clear your cookies:
Google Chrome, go to https://support.google/chrome/answer/95647?hi=en
Mozilla Firefox, go to https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For Internet Explorer, go to http://support.microsoft.com/kb/278835/EN-US/
For Apple Safari, go to http://support.apple.com/kb/ph11920